Readings
Nate Bolt & Tony Tulathimutte, Remote Research: real users, real time, real research. Rosenfeld, 2010. This book also covers many issues relevant to any kind of testing. Table of contents covers a lot of useful info. This book is worth buying. Note you can buy in more than one format. (You can get a discount using the code “venturebeat”.)
Bolt | Peters specializes in remote testing, and is unusual in how open they are about their methods, products, and costs.
Look at http://www.rosenfeldmedia.com/books/remote-research/info/table_of_contents/ —
www.boxesandarrows.com/view/researching-video
entrepreneur.venturebeat.com/2010/02/11/bolt-peters-remote-research/
Resources
Web conferencing and screen sharing tools such as GoToMeeting (See how to use GoToMeeting on a Mac)
Micro testing, with heat maps Usabilla.com
UserZoom
About various tools: How to Shop for Unmoderated Usability Testing Tools Bill Albert
Examples
Several videos of a remote user tests of Wikipedia from Bolt | Peters (“Cool” is not necessarily the best response ALL the time.)