Tuesdays and Thursdays 12:30pm – 2pm
South Hall, Room 205

Professor Jenna Burrell (e-mail: jenna@nullischool.berkeley.edu)
Office Hours: Tuesdays, 3pm-5pm, Room 312

This course will focus on the use of qualitative methods for research on the development, diffusion, and use of information technologies as well as information and management practices. Its core concern is with an epistemological question – how do we arrive at credible knowledge through qualitative research practices? The methods covered will include interviewing, focus groups, participant observation, and ethnography. Along the way we will confront the issues of quality, validity, and rigor.

This course has several goals: 1) to help students develop a better understanding of how data relates to knowledge 2) to negotiate the logistical limits and respect the ethical issues inherent in any research practice 3) to generate an awareness of the inevitable imperfections and alterations that are introduced by the structures imposed in any research design. 4) to give students hands-on experience with these methods.