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Zappos Insights: both divergence and disruptive technology

Zappos sells consulting business on good customer service and healthy corporate culture through Zappos Insights.  For as low as $47, anyone can pay a visit to the Zappos headquarter to get a sense of what makes the company so special.  Zappos is disrupting the consulting business by diverging from selling shoes to selling advices to small businesses whose cannot afford the expensive consulting fees.

http://www.zapposinsights.com/main/