How to say no and have conflict

In this blog post, there is a reference to being able to say no;

“Last spring, the man got marching orders to promote 13 new books rather than his usual six. He walked into his boss’s office and calmly declared, “This (assignment) is too much. I don’t think I can do it,” he recalls.

The boss agreed, and immediately reassigned several titles. “The sky didn’t fall,” the vice president notes. “That was kind of a great moment.”  ”

Also, the article is about the ability to stimulate productive conflict, something we will talk about in the session on “build, fight, and unite.”

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