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Needs and Usability Assessment

the website for I 214, Spring 2013

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  • Syllabus
    • Basic concepts
    • Planning research
    • Sampling and recruiting
    • Interviews
    • Interviews Cont’d
    • Field visits
    • Introduction to usability
    • Usability 2
    • Usability reports
    • Diary studies
    • Inspection methods
    • Surveys
    • Surveys 2
    • Survey analysis and reporting
    • Diagrams and models I: People
    • Diagrams and models II: Tasks + Activities
    • Diagrams and models III: Conceptual models
    • Qualitative analysis I: Introduction
    • Qualitative analysis II: Workshop
    • Reports
    • Socializing your research
    • Guest speaker
  • Assignments
    • Assignment 1: Naive usability test
    • Assignment 2: Interviewing
    • Assignment 3: Observation
    • Assignment 4: Usability test
  • Major project
    • Midterm project
    • Final project
    • Final project presentations
  • About this class
    • Textbook and resources
    • Turning in assignments
    • Campus policy on course materials
  • Contact the instructor

Diagrams and models III: Conceptual models

Experience models

Customer journey maps

Et cetera

Readings

OUE Ch 17 (Conceptual models)

Beckman, S. and Barry, M. Innovation as a Learning Process: Embedding Design Thinking. California Institute of Management Review 50, 1 (2007). Read only pp. 36 – 42.

Skim these examples of conceptual models

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