How to Connect with a Representative from the Covered California Website

In 2018, Covered California has served over 3.4 million consumers since its creation in 2014.  Much of the administration of one’s account is available online; the service has a chat functionality, but it is restricted to queries that are not case specific.

Iin situations when its necessary to speak to a representative, it can be difficult to navigate the phone tree that you reach when you call their 1-800 contact number.

After speaking with Rebecca, a customer care representative, she provided me with the strategy of navigating the tree to speak to a live human.

After dialing the 1800 number cited, she said:

To get through to a representative, select option #1 for English, then select option #2 for help with an online account. At this point, you’ll need to wait until the recording finishes then select option #0 to indicate that none of the information in the recording helped such that you need to talk to a representative.

Hope this is useful!