Yakap Final Project | ICT platform enhancing community-building and outreach of domestic worker organizations
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Yakap: Caring for those who give care

YAKAP is an ICT platform enhancing community-building and outreach of domestic worker organizations

User Research

In order to decide on the best way to serve the nonprofit, we began with a mix of generative and formative research.

Field Research
Contextual Interviews with domestic workers
Usability Studies

Design Process

There were 3 key goals we aimed to achieve in the design of Yakap:
1) mobility and flexibility 2) ease of onboarding and 3) ease of maintenance.

Sequence Modeling
Coding it out
Affinity Diagraming

Yakap in Action

We designed Yakap to be an SMS service that would be used by FAJ to connect with its constituents both current and new. The core use case for the system is to allow a potential new member to seek help or support with a issue they are facing and for the leaders of the organization to be able to help the potential member with the information and resources.

Send out broadcasts to domestic workers in the area
Domestic workers can text-in for questions and concerns
Organizers can select members to respond to and have a one on one conversation with them
WHO ARE WE

The Yakap Team

ISCHOOL REPRESENT

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Andrew Chong

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Carlos Miguel Lasa

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Hasnain Nazar

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Pratibha Rathore

Final Report

Final Presentation