In 2018, Covered California has served over 3.4 million consumers since its creation in 2014. Much of the administration of one’s account is available online; the service has a chat functionality, but it is restricted to queries that are not case specific.
Iin situations when its necessary to speak to a representative, it can be difficult to navigate the phone tree that you reach when you call their 1-800 contact number.
After speaking with Rebecca, a customer care representative, she provided me with the strategy of navigating the tree to speak to a live human.
After dialing the 1800 number cited, she said:
To get through to a representative, select option #1 for English, then select option #2 for help with an online account. At this point, you’ll need to wait until the recording finishes then select option #0 to indicate that none of the information in the recording helped such that you need to talk to a representative.
Hope this is useful!